Data Protection

It goes without saying that data protection is a very high priority for us. You can rest assured that we handle your data with care.

Privacy policy

1. Name and contact details of the data controller and the internal data protection officer

This privacy policy applies to data processing by:
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg

Phone: +49 40 2532 – 8657
Fax: +49 40 2532 – 8658

Managing Directors: Managing Directors: Jörg Schweda, Tim Weickert
Court of registration: Hamburg Local Court HRB 115 781

VAT ID: DE 813 348 056

You may contact the internal data protection officer of EOS Holding GmbH at the address shown above (please use the reference line: EOS Holding GmbH – or at the following email:

2. Scope

This privacy policy applies to the collection of personal data on our website and the subsequent processing of these data by us.

Please click here for general data protection information for job applicants.

3. Collection and storage of personal data and nature and purpose of their processing

a. When accessing the website
When you access our website the browser used on your terminal device automatically sends information to our website’s server. This information is temporarily saved in a log file. The following information is collected without any action on your part and is stored until it is automatically deleted after 3 days:

  • IP address of retrieving computer,
  • date and time of access,
  • name and URL of retrieved file,
  • website from which access occurred (referrer URL),
  • website accessed from our website;
  • your computer’s browser and, where applicable, operating system as well as the name of your access provider.

The above data are processed by us for the following purposes:

  • To ensure trouble-free connection to the website,
  • to ensure comfortable use of our website,
  • to analyze the system security and stability, and
  • for other administrative purposes.

The legal basis for the data processing is Article 6 (1), sentence 1 (f) of the GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about you.
Furthermore, we use cookies and analysis services when you visit our website. You can find more detailed information about this in sections 5 and 6 of this privacy policy.

b. When contacting us by email
You can contact us via the email address(es) provided for any questions you may have.
If you do so, your personal data transmitted with the email are saved. Data processing for the purpose of making contact is based on Article 6 (1), sentence 1 (f) of the GDPR. If the purpose of the contact is to conclude a contract, Art. 6 (1), sentence 1 (b) of the GDPR provides an additional legal basis for the processing.
After processing your query, we delete the personal data collected by us, provided we are not legally entitled or obligated to process it further.

4. Data sharing

We only disclose your personal data to other companies of the EOS Group or other third parties (recipients) if:

  • you have given your explicit consent for one or more specific purposes pursuant to Article 6 (1), sentence 1 (a) of the GDPR,
  • disclosure pursuant to Article 6 (1), sentence 1 (f) of the GDPR is necessary for the establishment, exercise or defense of legal claims and there are no grounds for assuming that you have an overriding and legitimate interest in the non-disclosure of your data,
  • in the event there is a legal obligation for the disclosure pursuant to Article 6 (1), sentence 1 (c) of the GDPR, and
  • this is legally permissible and is required to fulfill our contractual obligations to you pursuant to Article 6 (1), sentence 1 (b) of the GDPR.
  • we have engaged another party to manage the data in compliance with Article 28 of the GDPR.

Your personal data is not transmitted for any other purposes than those listed above.

5. Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your terminal device (laptop, tablet, smartphone, or similar) when you visit our website. Cookies do not harm your terminal device and do not contain any viruses, Trojan horses, or other malicious software. Information yielded in connection with the specific terminal device used is stored in the cookie. However, this does not mean that we directly receive knowledge of your identity through this.
Use of cookies serves, for one thing, to make use of our offering more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after you leave our website. Likewise to optimize the user-friendliness, we also use temporary cookies, which are saved on your terminal device for a specific defined period of time. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
Cookies are divided up into the three categories of “Necessary,” “Statistics,” and “Marketing:”
The necessary cookies are required for the operation and the basic functions of our website. In particular, they enable the security-relevant functioning of this website. These cookies are automatically deleted after you leave the website. The data processed through cookies are necessary for the stated purposes of safeguarding our legitimate interests as well as those of third parties pursuant to Article 6 (1), sentence 1 (f) of the GDPR.
The statistical cookies are used for improving our offering and ensuring a needs-based design and the continuous optimization of our website.
For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic, page view statistics, and user behavior and to adapt and improve our content and the website experience. The legal basis for this data processing is Article 6 (1), sentence 1 (a) of the GDPR (consent).
We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website. The legal basis for this data processing is Article 6(1), sentence 1 (a) GDPR (consent).

Cookie management:
Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a notification message always appears before a new cookie is placed. Each browser will vary depending on the cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings.
Follow the links below depending on which browser you use:

Complete deactivation of cookies, however, may lead to you not being able to use all of the features of our website.
We use the following cookies:

Necessary cookies are required to operate and provide the basic functions of our website and to store your consent. In particular, they enable the security-relevant functioning of this website. These cookies will be automatically deleted after you leave the website or after 2 years to save your consent.
The data processed through cookies are necessary for the stated purposes for safeguarding our legitimate interests as well as those of third parties pursuant to Article 6 (1), sentence 1 (f) of the GDPR.


Name: etracker Webcontrolling
Provider: etracker GmbH
Purpose: Analysis of usage data/td>
Cookie-Name: _et_coid, BT_sdc, BT_pdc
Cookie expiration time: 2 years


Name: Google Analytics Remarketing
Provider: Google Inc.
Purpose: Google Remarketing
Cookie expiration time: 12 months


Name: Website-Custom-Audience-Pixel
Provider: Meta Platforms Ireland Ltd
Purpose: Analysis of user behavior & retargeting of users coming via Facebook.
Cookie expiration time: 6 months


Name: Linked In Ireland Unlimited Company
Provider: Linked In Ireland Unlimited Company
Purpose: This cookie is used to obtain anonymized reports about the website audience and the possibility of targeted advertising, among others, in the context of retargeting.
Cookie expiration time: 2 years

You can manage your consent here at any time.

6. Analysis tools

The tracking measures listed below and used by us are carried out on the basis of Article 6 (1), sentence 1 (a) of the GDPR. We use these tracking measures to ensure that our website is designed according to requirements and optimized on an ongoing basis. We also use the tracking measures to record statistics on the use of our website and analyze them for the purpose of optimizing our offer for you.
The specific data processing purposes and data categories can be found in the corresponding tracking tools in this section.

a. Adobe Typekit web fonts
External fonts from Typekit are used on this website. Typekit is a web font service provided by Adobe. The web fonts are integrated by a script that downloads the required font from an Adobe server. No cookies are placed or used when using Adobe Typekit.
For more information, please see Adobe Typekit’s privacy policy, which can be found here:

b. Webcontrolling etracker
The provider of this website is using services of etracker GmbH from Hamburg, Germany ( to analyze usage data. Cookies are used to enable a statistical analysis of how visitors use this website and to display usage-related content or advertising. Cookies are small text files that are stored by the Internet browser on the user’s terminal device. etracker cookies do not contain any information that enables the identification of a user.
The data generated with etracker is processed and stored by etracker on behalf of the provider of this website exclusively in Germany and is thus subject to strict German and European data protection laws and standards. etracker has been independently audited and certified in this regard and awarded the ePrivacyseal data protection seal of approval.
Since the privacy of our visitors is particularly important to us, etracker anonymizes the IP address as soon as possible and converts login or device IDs to a unique key that is not assigned to a person. No other use, combination with other data or disclosure to third parties is made by etracker.
You can object to the data processing described above at any time as long as it is related to your person. Your objection does not have any negative consequences for you.
You can find further information about data privacy at etracker here.

c. Google Analytics Remarketing
Our websites use the features of Google Analytics Remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. The provider is Google Ireland Limited (“Google”), with headquarters in Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.
This feature enables the advertising target audiences created with Google Analytics Remarketing to be linked with the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-based, personalized marketing messages that were customized for you based on your previous usage and surfing behavior on one terminal device (e.g., cell phone) can also be displayed on another one of your terminal devices (e.g., tablet or PC).
If you have given the corresponding consent, Google will link your web and app browser history to your Google account for this purpose. In this way, the same personalized marketing messages can be placed on every terminal device on which you sign into your Google account. To support this feature, Google Analytics records Google-authenticated user IDs, which are temporarily linked with our Google Analytics data so that target audiences for the cross-device advertising can be defined and created.
You can permanently object to cross-device remarketing/targeting by deactivating personalized ads in your Google account; to do so, click on this link.
The combining of the collected data in your Google account takes place solely on the basis of your consent, which you can grant to or revoke from Google (Article 6 (1) (a) of the GDPR). For data collection processes that are not merged in your Google account (e.g., because you do not have a Google account or have objected to the merging), the collection of data is based on Article 6 (1) (a) of the GDPR.
More information and the data protection provisions can be found in Google’s Privacy Policy.

Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program provided by Google Ireland Limited (“Google”), with headquarters in Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Within the scope of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is set. Cookies are small text files that the web browser stores locally on the user’s computer. These cookies expire after 30 days and are not used for personal identification of users. If the user visits certain subpages of this website and the cookie has not yet expired, the fact that the user clicked on the ad and was directed to this subpage can be recognized by Google and us.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information gathered using the conversion cookie serves towards generation of conversion statistics for AdWords customers who have opted for conversion tracking. Each of the customers obtains information about the total number of users who clicked on the customer’s ad and were directed to a website provided with a conversion tracking tag. However, the customers do not receive any information allowing them to identify users personally. If you do not want to participate in tracking, you can easily object to this use by deactivating the Google conversion tracking cookie via the user settings in your web browser. You will not be included in the conversion tracking statistics after that.
When consenting to the use of marketing cookies, conversion cookies are stored on the basis of Art. 6 (1) (a) of the GDPR.
More information on Google AdWords and Google conversion tracking can be found in Google’s Privacy Policy.
You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, refuse cookies in specific cases or in general, or activate automatic deletion of cookies when you close the browser. The functionality of this website can be restricted if cookies are deactivated.

Objecting to Data Collection
You can prevent the collection of your data by Google Analytics by clicking on the following link: Deactivate Google Analytics.
More information on the handling of user data by Google Analytics can be found in Google’s Privacy Policy.
LinkedIn members may object to the use of their personal data for advertising purposes in their user profile.

7. Social media & YouTube

a. Shariff solution
We use Shariff buttons of the social networks Facebook, Twitter, Google+, LinkedIn and Xing on our website. The buttons are simple HTML links. We proceed here within the framework of the Shariff solution. With the Shariff solution, a script retrieves how often, for example, the share button on a page has been clicked: For this, the script contacts the social network via the programming interfaces and retrieves the numbers. Your personal data are not transmitted. Instead of your IP address, only our server address is transmitted to Facebook, Google and Twitter. You are only directly connected with Facebook, Google or Twitter when you become active. Before that, the social networks cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the networks. If you click on the link, the obligation to inform about the data collection and processing no longer lies with us, but with the operator of the social network.

b. Facebook Pixel
A Pixel from Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland („Facebook“) is integrated into this website for conversion measurement (Website-Custom-Audience-Pixel). Through this Pixel, information about the use of this website is collected by EOS Holding GmbH and Facebook under joint responsibility and transmitted to Facebook. This information can be assigned to your person with the help of further information that Facebook has saved about you, e.g., due to your ownership of an account on the social network “Facebook.” By means of the information collected via this Pixel, interest-based ads related to our offerings can be displayed on your Facebook account (retargeting). The information collected via this Pixel can also be aggregated by Facebook for its own advertising purposes and for the advertising purposes of third parties. Thus, Facebook can, e.g., infer certain interests from your surfing behavior on this website and also use this information to advertise offerings from third parties. Facebook can also connect the information collected via the Pixel with other information that Facebook has collected about you, via other websites and/or in connection with the use of the social network “Facebook,” so that a profile about you can be saved by Facebook. This profile can be used for advertising purposes. Facebook is solely responsible for the permanent storage and the described further processing of the tracking data collected via the website Custom Audience Pixel used on this website.
The legal basis for this data processing is Article 6 (1), sentence 1 (a) of the GDPR.

More information on data protection at Meta Platforms Ireland Ltd can be found at:
Here you will also be able to assert your data subject rights (e.g. right to deletion) against Meta Platforms Ireland Ltd. You can revoke your consent to the transfer of data to Meta Platforms Ireland Ltd through the use of the Pixel on this website here.
You can also deactivate the remarketing feature “Custom Audiences” in the ad settings at For this, you have to be logged into Facebook.

c. LinkedIn Insight Tag
The conversion tool „LinkedIn Insight Tag“ of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland is integrated into this website for conversion measurement. This tool creates a cookie in your web browser, which enables the collection of the following data, among others: IP address, device and browser properties, and page events (e.g., page views). This data is encrypted, pseudonymized within seven days, and the pseudonymized data is deleted within 90 days.
LinkedIn does not share personal data with EOS, but offers anonymized reports on website audience and display performance. In addition, LinkedIn offers the possibility of retargeting via the Insight Tag. EOS can use this data to display targeted advertising outside of its website without identifying you as a website visitor. You can find more detailed information about data privacy at LinkedIn in LinkedIn’s data privacy notices.
You can turn off retargeting via LinkedIn here.
Please click here to deactivate the Insight Tag (opt-out).

d. YouTube videos
Our website uses plugins from the YouTube website operated by Google. The pages are operated by YouTube (Google Ireland Limited”, with headquarters in Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland). When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is created. This tells the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used in the interest of presenting our online services in an appealing way.
For further information on Google’s use of data, please see Google’s privacy policy:

8. Data subject rights

You have the right:

  • pursuant to Article 15 of the GDPR, to request information about your personal data processed by us. In particular, you can request information about the purposes for processing, the personal data category, the categories of the recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, processing restriction or objection, the existence of a right to file a complaint, the origin of your data if they were not collected by us and the existence of automated decision making including profiling and, where applicable, information about their details;
  • pursuant to Article 16 of the GDPR, to demand the immediate rectification of incorrect personal data or completion of the personal data stored by us about you;
  • pursuant to Article 17 of the GDPR, to demand the erasure of the personal data stored by us about you, provided the processing is not required for exercising the right to freedom of expression and information, to meet a legal obligation, for reasons of public interest or for the establishment, exercising or defense of legal claims;
  • pursuant to Article 18 of the GDPR, to demand that the processing of your personal data is restricted, as long as the accuracy of the data is contested by you, the processing is illegal but you oppose their erasure and we no longer need the data but you require them for the establishment, exercising or defense of legal claims, or you have filed an objection to the processing in accordance with Article 21 of the GDPR;
  • pursuant to Article 20 of the GDPR, to demand receipt in a structured, standard and machine-readable format of your personal data which you provided to us or transmission to another responsible party;
  • pursuant to Article 7 (3) of the GDPR, to withdraw the consent you previously granted us at any time. This has the consequence that we may not continue the data processing based on this consent in the future and
  • pursuant to Article 77 of the GDPR, to file a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at the location of our company headquarters.


9. Right of withdrawal and objection

If your personal data are processed on the basis of legitimate interests in accordance with Article 6 (1), sentence 1 (f) of the GDPR, you have the right pursuant to Article 21 of the GDPR to object to the processing of your personal data, provided there are reasons arising from your particular situation or the objection is directed against direct advertising. In the latter case you have a general right to object which will be implemented by us without having to specify a particular situation.
If you would like to exercise your right of withdrawal or right to object, it is sufficient to send an email to: with the following reference in the subject line: EOS Holding GmbH –

If you would like to make use of your right to withdraw or reject you only need to send an email to

10. Data Security

Within the website visit, we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. Generally, this is 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can see whether an individual page of our website is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.
We also take appropriate technical and organizational security measures to protect your data from accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are being improved continuously in line with technological developments.

11. Up-to-dateness and modification of this privacy policy

This privacy policy is currently valid and was last updated in May 2022.